Merlin Mounts is committed to preserving the privacy of all visitors to
our website at www.merlinmounts.co.uk. Please read the following privacy policy
to understand how we use and protect the information that you provide to us.
By placing an order on this website, you consent to the collection, use and
transfer of your information under the terms of this policy.
INFORMATION THAT WE COLLECT FROM YOU
When you visit, or order products
or services on www.merlinmounts.co.uk. you may be asked to provide certain
information about yourself including your name, contact details and credit or
debit card information.
We may also collect information about your usage of our website as well as
information about you from messages you post to the website and e-mails or
letters you send to us.
To maintain customer service standards and to assist staff training, we may
record and monitor incoming calls.
USE OF YOUR INFORMATION
Your information will enable us to provide you with access to all parts of our
website and to supply the goods or services you have requested. It will also
enable us to bill you and to contact you where necessary concerning your orders.
We will also use and analyse the information we collect so that we can
administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our
services and to notify you occasionally about important changes or developments
to the website or our services. Further, where you have consented, we might also
use your information to let you know by email about other products and services
which we offer which may be of interest to you. If you change your mind about
being contacted in the future, please let us know.
DISCLOSURE OF YOUR INFORMATION
The information you provide to us may be accessed by or given to third parties
some of whom may be located outside the European Economic Area who act for us
for the purposes set out in this policy or for other purposes approved by you.
Those parties process information, fulfil and deliver orders, process credit
card payments and provide support services on our behalf. We may also pass
aggregate information on the usage of our website to third parties but this will
not include information that can be used to identify you.
Where you have consented when providing us with your details, we may also allow
other companies in our group, to contact you occasionally about products and
services which may be of interest to you. They may contact you by e-mail. If you
change your mind about being contacted by these companies in the future, please
let us know at by email.
Finally, if our business enters into a joint venture with or is sold to or
merged with another business entity, your information may be disclosed to our
new business partners or owners.
Countries outside the European Economic Area do not always have strong data
protection laws. However, we will always take steps to ensure that your
information is used by third parties in accordance with this policy.
Unless required to do so by law, we will not otherwise share, sell or distribute
any of the information you provide to us without your consent.
COOKIES
Cookies are small amounts of information which we may store on your computer.
Unless you have indicated your objection when disclosing your details to us, our
system will issue cookies to your computer when you log on to the site. Cookies
make it easier for you to log on to and use the site during future visits. They
also allow us to monitor website traffic and to personalise the content of the
site for you. You may set up your computer to reject cookies by following the
relevant instructions which can be found at www.aboutcookies.org. In that case,
you may not be able to use certain features on our site. If you do not wish to
receive cookies in the future, please let us know by email.
SECURITY AND DATA RETENTION
We employ security measures to protect your information from access by
unauthorised persons and against unlawful processing, accidental loss,
destruction and damage. We will retain your information for a reasonable period
or as long as the law requires.
ACCESSING AND UPDATING
You are entitled to see the information held about you and you may ask us to
make any necessary changes to ensure that it is accurate and kept up to date. If
you wish to do this, please contact us by email. We are entitled by law to
charge a fee of £10 to meet our costs in providing you with details of the
information we hold about you.
CHANGES TO OUR PRIVACY POLICY
Any changes to our privacy policy in the future will be posted to the website
and, where appropriate, through e-mail notification.
CONTACT
All comments, queries and requests relating to our use of your information are
welcomed and should be addressed to Merlin Framers.
12 Meneage Street
Helston
Cornwall
TR12 7PE
01326 565670
